Importing multiple 1099-R docs from one company (TIAA)

I have 2 different accounts with TIAA: one is an annuity account and the other is a 403(b) account.

TT only allows me to import one of them using my login ID and password. Why can't TT import the information from both accounts?

My wife has three accounts with TIAA; same problem; TT will only import data from one account.