In the NY state interview on the page titled "Changes to Federal Income" you should see the section "Wage and Retirement adjustments." The first line reads as you state, "Military pay, NYC benefits withholding, pension exclusion, Health care worker bonus" and does not have a "START" box. However, at the bottom of the section you should see "Health Care and mental hygiene worker bonus" with a "START" box. There you should be able to enter the HWB subtraction amount that was entered as taxable in the federal interview.
If your page does not show this option, you should sign out of your TurboTax account and clear your browser cache and then sign back in to your account. Many times this clears up any missing information. Here is a link that may be helpful, if needed.
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