That answer completely misses the point. I paid for a service (discounted price or not) and then after paying that service was withheld for an indeterminant time frame. This is a poor / borderline unethical business practice. Customers should have been made aware of TurboTax's inability to file the return before payment was accepted. Attempting to spin it as a positive, since prices go up next month, instead of acknowledging the error is a poor customer service technique. We paid an agreed upon price for an agreed upon service. TurboTax received their compensation, but customers did not receive the agreed upon service. It really is that simple.
