Unable to enter charity donation – screen locks up

I don't need tax advice, I just need for the application to work!  I am trying to finish my Federal return for 2022.  I am attempting to enter donation information for a charity.  When I click on the button that says "Add or Edit Items" the screen locks up.  I have started a new online session multiple times, and the same issue occurs.  VERY frustrating!  What is the problem with this?

turbo_tax_locked_screen.JPG