Retirement tax questions

Who is they?  The 401K plan?  You have to ask them.  But for taxes it will be taxable and a 10% Early Withdrawal Penalty if you are under 59 1/2.  There's only a few exceptions to the penalty.  

401K penalty exceptions

https://ttlc.intuit.com/turbotax-support/en-us/help-article/retirement-benefits/exceptions-penalty-e...