When I run military retirement through TurboTax online, it works for me,. I code the 1099-R as 04E in the federal section, leave "Any Other Income Exclusions?" blank in Louisiana. On the next screen it asks for the military retirement date.
When I look at the return, military retirement is excluded.
You can contact support. They can look at your return. What is the TurboTax phone number?
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