Please verify that there is a number in Box 4 of your 1099-R. If not that's why.
If so, did you enter the 1099-R manually? If so did you forget to enter Box 4? If you downloaded it, verify that Box 4 downloaded correctly.
(See Box 14/17 for state and local withholding).
@HelenC12 points out where you should see the amounts on box 4 show up on your final return.
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