Are you talking about the lookback rule for Earned Income Credit? If so, what this rule says is that if you had more income on either your 2019 or 2020 tax returns, then you can use that amount to calculate your Earned Income Tax Credit for 2021 if it means you get a higher EITC.
However, if your income is higher in 2021 than it was in 2019 or 2020, you must use the 2021 income, even if the previous years lower income would result in a higher Earned Income Tax Credit for you.
If you are in need of product support with help getting your accounts situated, you can call 1-800-446-8848 for technical and product support.
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