I would suggest you clear cache and cookies on your web browser.
If you are filing with TurboTax online, please follow these steps:
- Check your internet connection. Try to log out and sign back in the program.
- Clear your cache and sign back into the program. To clear cache, click here: Cache
- You may also try a different browser.
- Then try again
If issue remains unsolved, I would suggest you to reach out to our Support team here: TurboTax contact
As it is approaching the end of tax season ( May 17), please be aware that the wait time might be longer than normal.
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