We cannot explain any offsets by the taxing agencies. You will need to contact your state taxing authority to find the disconnect. Here is a link to help you find contact information for your state.
Note, if you used the standard deduction in 2019 your state refund is not taxable so the amount will have no bearing on your return.
However, if you itemized in 2019 as AnnetteB6 mentions you will need to report what is on your 1099G. Contacting your state agency may result in a corrected 1099G that you would report instead.
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