Retirement tax questions

Nope. My computer appears to download the latest update, but it is not able to install it. I've also tried completely uninstalling and reinstalling TurboTax. I also tried on a different computer and had the same problem. 

 

I was on the phone with someone from customer support this morning who tried to walk me through it, but we got disconnected and she didn't call me back. I'm trying to call again and have been on hold for more than one hour.

 

Pretty frustrating, to say the least. This might be the last year I use TurboTax.