Rollover distribution showing as taxable

I did a direct rollover from a 401k to a traditional IRA. I received a 1099-R coded G in box 7 and the IRA/SEP/SIMPLE box is not checked. The taxable amount in box 2a is $0.00, the Taxable amount not determined box 2b is not checked, and the Total distribution box 2b is checked. I also received a Form 5498 that shows the rollover contribution to my new IRA. I never received the rollover funds. The problem is TurboTax is showing the rollover amount is taxable. What could I be doing wrong?