Retirement tax questions

I followed the instructions given about deleting the items, deleting cookes, etc and the item that I deleted was back in the list after I logged back in.  I deleted it again and re-added it.  Then I noticed that other items had disappeared from my 1099-R forms and instead of getting an approximate $300 tax refund in the final review I wound up with over $300 tax due.  Something else must have changed somewhere.  At this point, unless you come up with a suggestion that will fix this mess I'm seriously considering deleting everything and starting all over.  Usually one uses software to make one's life easier. But this is hours and hours of work down the drain