Retirement tax questions

This did NOT help, because my 1099-R is not for a bank, or other such investment.  It's from Arizona State Retirement System, and your program keeps telling me that it doesn't recognize this.  It WANTS it to be a bank entity, but it isn't one, so it won't allow me to input it anywhere.  I've tried.  This is a difference from years past, because I've used Turbo Tax for something like 6 years, and I've had this pension for roughly three.  It worked last year, but it won't accept it this year.  

    I'd like to stay with Turbo Tax, but I can't file my taxes without all of my income.  So help, please.

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