@Pmills23 What tax year are you completing?
If 2020, how did you enter your income to include the SS benefits? If you are using the desktop editions in Forms mode you probably missed something.
There is no systemic issue with calculating SS benefits using the TurboTax software. It is not advisable to try completing a tax return in Forms mode. Use the Step-by-Step interview since it uses the software to correctly use any of the IRS calculations.
Use this TurboTax website to contact support - https://support.turbotax.intuit.com/contact/
