Importing from Schwab

I am using TurboTax premier on my desktop, windows 11.  

I have already successfully imported 1099s from Edward Jones.

 

Schwab documents are available for import according to their website.  When I follow TurboTax's directions, to import from Schwab, I am told TurboTax has my data and I can go back to TurboTax.  TurboTax shows no sign of the import or any data. There is no error message.

 

I need a fix, as there are far too much data to put in manually.

 

Any ideas?

 

Thanks.