When you entered your info into the Online version did you fill out a state tax return for New Mexico? You need to download the NM state program before you can open your return. Or what state are you in? Texas doesn't have a state income tax.
Anyway just download your online return .tax2021 file. Install the Desktop program and go up to File-Open and try to open the .tax2021 file. If it doesn't open then post back and we'll help you.
