@Richard Dees
@092655Mga
First, please make sure your software is up to date. For Windows, please reference this Help Article. For Mac, please reference this Help Article.
Try again, and if it still does not work, please use this Help Article for 1099 import issues.
If none of the above steps work, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
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