QBI for Rental Activities is only available if the Activities qualify as a trade or business, rather than as passive activities.
For most individuals, this means they need to qualify as a real estate professional.
Here is a Help Article that explains more details: QBI Deduction for Rentals?
If you qualify per the above article as a real estate professional, please go back through all of the questions once more. If you still have the same issue, please contact Customer Service so someone can look at it with you.
Customer Service
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