@HeatherPLO
@SForrestLO
The reason folks are asking for an update in this public form is because the issue affects many, many users. No one is asking that their individual tax situation be discussed in public. They are merely asking *YOU* to get a status update from management as to when the basic issue will be resolved.
Many have tried the numerous suggestions regarding browsers, cookies / cache, updating software, etc. and it has not resolved the 1099-B Fidelity download issue. So asking these same people to undergo yet another 30 minute phone call with tech support is counterproductive and a waste of your company's time and users' time. We are all just spinning our wheels until the issue is fixed on TT / Fidelity's side.
Pardon the venting, but the filing deadline is in two weeks. Generic responses (e.g., try a workaround, call us, etc.) are not appropriate at this point. We have all wasted too much time on this!
