This is not a tax question, this would be a question for the loan servicer.
It is possible that they will base it on whether or not you CAN claim her as a dependent and not just whether or not you do. Similar to how the IRS does not allow students who CAN be claimed as a dependent to take the refundable portion of the American Opportunity Tax Credit.
Prior to contacting the servicer, you can do the dependent support worksheet to determine if she is paying over half of her own support at this point and actually does qualify as a dependent.
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