Can you be claimed as someone else's dependent? Are you filing married filing separately? Either of those would prevent you from getting an education credit.
https://www.irs.gov/help/ita/am-i-eligible-to-claim-an-education-credit
https://ttlc.intuit.com/questions/3383321-why-didn-t-i-get-a-credit-or-deduction-for-education-expen...
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