The refund difference is $2,500, which is the maximum credit amount for the American Opportunity Tax Credit.
We would not be able to tell you why H&R Block is not giving you the credit and TurboTax is without comparing both returns.
I suggest comparing Part III of Form 8863 from both returns. You may have answered some questions differently. This is the form used to compute the education credit.
To be eligible for AOTC, the student must:
- Be pursuing a degree or other recognized education credential
- Be enrolled at least half time for at least one academic period* beginning in the tax year
- Not have finished the first four years of higher education at the beginning of the tax year
- Not have claimed the AOTC or the former Hope credit for more than four tax years
- Not have a felony drug conviction at the end of the tax year
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