Claiming Lifetime Learning Credit

I was told that I could claim it. 

 

I was a graduate student in 2020, received scholarships/grants to cover tuition and other educational expenses. This includes room & board. I also received loans. In the grand scheme of things, I just paid what I needed to pay, so I am not sure which "money type" went towards room & board vs tuition. All I know is that all the scholarships/grants I received went towards my educational expenses. When I ran the numbers through Turbotax without selecting room & board, it said I did not qualify. Am I missing something here?