LinaJ2020
Expert Alumni

Education

The forms are ready to use.  Are you using online or desktop?

 

If you are filing with TurboTax online, let's do these: 

  • I would suggest you check your internet connection.  Try to log out and sign back in the program. 
  • You should also clear your cache and sign back into the program.   To clear cache, click here: Cache
  • You may also try a different browser.  

 

To update the program:

  • If you are using the TurboTax CD/Download software program, open the program, from the top, under Online, select Check for Updates.
  • If you are using the online version, it's an automatic update when you sign in and out.
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