@OnlineSucks
This is mainly a user community forum, not a direct route to Customer Support (we can tell you how to phone them if necessary).
You're posting in the middle of a cluttered old thread with at least 5 other users, so it might get confusing here. Usually it's best to start one's own new thread to keep things straight and attention is focused on your issue.
I assume you are using installed desktop software (CD/download) since you mentioned an "update". However, since the word "online" is in your screen name, that makes it a bit confusing as to which product you are using.
You'll need to explain more so folks will understand what you are doing and experiencing. Please describe what you mean by "the update won't launch." When you start your TurboTax software, does it tell you an update is available, and when you click to download and install the update, nothing happens?
Also, what desktop software and OS are you using--TurboTax for Windows PC, or TurboTax for Mac?
