If you have already tried the update instructions below, then please try contacting customer service again, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.
Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)
In the forum, we don't have access to your information and unfortunately do not have a fix on this issue at this time, as to it sounds like you have tried the solutions.
Here is another suggestion I found:
Exit TurboTax....then:
1) right click TurboTax 2019 icon
2) Select … Properties
3) Select the Compatibility tab
4) In the "Settings" box … check the box to "Run this program as an administrator"
"SteamTrain Level 15"
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
