I've been supposedly called back twice now and both times the operator was RUDE, and said the "F" word when I addressed the issue of the software update not working. I asked for her name and was told I wasn't listening followed by a F___ You and then she hung up. Definitely doesn't belong working as a "support" operator. I started calling at 3:00 and now it's 4:30 and still have NO help. I've used Turbotax for over 15 years and NEVER had this much crap with them. I definitely will be looking for an alterative software program AND will look elsewhere so I don't have to use Quickbooks as well. I HOPE YOU'RE LISTENING BECAUSE YOU MAY HAVE SCREWED ME OUT OF THE MONEY FOR YOUR SOFTWARE BUT I'LL BE **bleep** SURE YOU DON'T GET IT AGAIN! What a load of crap.
