Any calculation errors on the part of TurboTax are covered under
the Accurate Calculation Guarantee. TurboTax will pay any penalties
and/or interest due to a calculation error but not any taxes owed. The
Guarantee does not cover any user entry errors or omissions.
See this TurboTax support FAQ for the 100% Accurate Calculation
Guarantee - https://ttlc.intuit.com/questions/2566201-what-is-the-turbotax-100-accurate-calculation-guarantee
See this TurboTax support FAQ for submitting a claim - https://ttlc.intuit.com/questions/1901269-how-do-i-submit-a-claim-under-the-turbotax-100-accurate-ca...
See this TurboTax support FAQ for documents needed to submit a
claim - https://ttlc.intuit.com/questions/1901060-what-documents-do-i-need-to-submit-a-claim-under-the-turbo...
What is your "Maximum Refund (or Tax Savings) Guarantee or Your
Money Back" all about?
Simply
put, our Maximum Refund (or Tax Savings)
Guarantee says that if you get a bigger tax refund (or owe
less taxes) through another tax preparation method, we'll refund the purchase
price you paid for TurboTax.
As
with any guarantee, there are stipulations — for example, you have to notify us
within 60 days of filing your return in TurboTax, and your return must be
identical to the return prepared using the other tax-prep method.
You
can read the fine print at the Intuit Software End User License Agreement. Type "maximum refund" in the Find feature
in your browser (usually listed under Edit) to go to it quickly.
