I received a very lame email from TurboTax today (Monday, October 20, 2025) that stated the following:
Thanks for letting us know about your issue with printing form 8582. We apologize for any inconvenience this caused. We’ve got a help article that we think will help you with this.
https://turbotax.intuit.com/tax-tips/rental-property/irs-form-8582-calculating-passive-activity-loss...
If this doesn’t do the trick or there’s something else we can help you with, feel free to give us a call.
That is a completely generic help article about IRS Form 8582 and obviously does not address the issue. What a joke response.
Thus, I just called TurboTax again (on October 20, 2025), and got transferred to the Resolutions Desk again. Even though minimal detailed reproduction steps were included with the original investigation request from this past Friday, October 17, 2025, and this community article was also referenced, the first investigation request was apparently closed because there was "not enough information to investigate the issue."
Therefore, I just had the agent submit a second investigation request, referencing the first investigation request, and reiterating almost everything that was already included in the first request in the exact format the investigation team requested.
So far, I have now spent 2.5 hours total (Friday: 1 hour; today: 1.5 hours) trying to get through TurboTax's procedural hoops just to even start a formal investigation of this issue, which is now way more time than it would have taken to simply complete the PDF of IRS 8582 page 3 manually. And this is on top of all the time spent by @Lani6 and @Rightfield.
You would think the TurboTax investigation team could actually spend 5 minutes reading investigation requests in full before rejecting them, but apparently, that is too much to ask. Customer time is valuable too and should not be disregarded when diligently reporting obvious issues with TurboTax software.
