Sometimes you need to clear your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax. You can try these steps if you are using the online version:
- Clearing your Cache and Cookies
- Using a different browser
- Opening an Incognito Window
If you are using TurboTax Desktop, update your program by following the onscreen instructions.
Please reach out again if your problem persists.
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