1)...he may have had another virus software set running.
2) One other thing to try instead of uninstalling. Some people may have their virus checker set at it's highest setting. I don't know where they would be for you, but check your virus scanner setting to see if you can reduce it to a lower level somewhere in it first. and then see what happens.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
