Hal_Al's response was correct, but it turns out that when proper documentation is not included, the Ohio Tax Department will send a letter requesting proper documentation. The letter instructs the tax payer to go to the Ohio site: https://tax.ohio.gov/myportal. The taxpayer can either register at the site or respond without without registering. The letter directs the tax payer to a tab entitled: Respond to a Letter or Notice. That tab directs the tax payer to provide the Letter ID (upper right hand corner of the letter from the Ohio Tax Dept), an email address, a phone number, and a detailed explanation. The tax payer is then asked to scan the verification letter, upload it o the site, and press submit. A certification code which verifies the submission is provided. The process takes about 5 minutes.
