Here are a few options to troubleshoot this issue.
- Please try clearing your cache and see if that helps.
- Make sure you are logged in using the same credentials you used when entering your deductions. Please see this link to verify any accounts you may have under your information.
- Use this link to access ItsDeductible to make sure you are on the correct website.
The option to get Expert help within the TurboTax product can be obtained if you have TurboTax Live. See this FAQ for details if you are using TurboTax Online and this FAQ if you are using TurboTax Desktop.
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