Yes, your excel spreadsheet along with your bank statements are enough to show your losses for the money you put in from your account. Are you able to go back and see a history of the times you let it ride and then lost it? If so, that would be better support for those losses, however, the detailed spreadsheet may acceptable if the IRS has questions. It is possible they would want more, but that would depend on the situation and their discretion. You do have the option of not reporting the losses that you incurred that you do not have supporting documentation. This would be the safer approach if you are worried about proving anything to the IRS, but it is possible that your spreadsheet would suffice with enough details.
In the future, it may be a good idea to take screenshots of when you let money ride so you have additional proof of losses.
No, they are not legally required to send you your losses, they are only responsible for reporting your wins on the W-2G. If they would provide the losses that would be a nice thing for them to do, but it is not a requirement. It is your responsibility to track your losses.
As for someone emailing them helping, that may or may not help. They may also just refuse to talk to anyone. That is 100% up to them.
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