We cannot see your screen or your tax return---so we can offer guesses.
First---are you trying to work on the childcare credit before you have entered your W-2's or self-employment income? The credit will not work if you have not entered income.
Are you filing married filing separately? You will not get the childcare credit if you are filing MFS.
Is your child older than 12?
Are you a non-custodial parent? Only the custodial parent can get the childcare credit.
https://www.irs.gov/help/ita/am-i-eligible-to-claim-the-child-and-dependent-care-credit
https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-dependent-care-credit/L8h...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
