The credit is a real credit, however salespeople are being sales people and not giving you all the details to get the credit. There are a LOT of people who will not benefit at all from the credit because they do not have a tax liability to apply the credit against.
Basically, it comes down to every persons tax situation is different. Different income, different credits, different deductions, just different. So, if a sale person is telling you, you WILL get something something tax wise and they haven't done a thorough analysis on your tax situation and they are not tax experts, do not rely on what they are telling you without checking in further.
There are also reasons that you could still have a tax liability but not get the credit and one would be Self-Employment taxes. A non-refundable credit will not offset something like SE taxes. So again, everyone has a different situation, so it is impossible to make a flat statement that someone will or will not qualify for a credit without having many details. Small details can make a difference.
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