You need to have taxable income to receive the energy credit. It may be that your income is too low to qualify for the credit.
You can see a summary of your tax return while in TurboTax by doing the following:
1. Find the "Tax Tools" option on your left menu bar and click on it
2. Click on "Tools"
3. Click on "View Tax Summary"
This will allow you to see if you have any income tax or credits.
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