Did you update TurboTax? Is your credit being limited by your tax liability?
If you are using TurboTax Desktop and did not update it, please select Online>>Check For Updates and then update your program.
The most common reason people are not getting the full credit is a lack of tax liability. This is one of the nonrefundable credits. These are credits that will reduce your tax liability to $0, but not below $0. They are different from refundable credits which will result in extra money being sent to you that you did not pay in.
If you did not have enough tax liability to fully use the credit, you could be stopped at $500. Look at line 16 on your 1040, then also look at line 24. If the amount on line 16 is less than the full credit, then this is the maximum amount of the credit you use this year will be that number. If you have other credits, that may also reduce the tax liability, this may also reduce the amount of the credit you receive.
Then look at line 24. If this line is $0, then you received one of more credits that brought your taxes down to $0. If this is the case, and you had multiple nonrefundable credits, you may not get the full credit for one or more of the credits.
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