Vanessa A
Expert Alumni

Deductions & credits

Would you be able to send me a diagnostic copy of your return so we can further investigate this issue?  You can do this by taking the following steps:

TurboTax Online

Tools

Tax Tools

Share My File with Agent

then note the token number and respond to me with the number

TurboTax Desktop

Online

Send Tax File to Agent

Send

Then respond with the token number to this message

The diagnostic copy does not include any of your personal info, it just includes numbers and forms so we can help solve the issue. 

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