You are correct. I did edit my post above. This is not the same issue, so if you could provide a token so we can look into this issue as I am not seeing this one listed as a known issue yet. You can do this by taking the following steps:
- TurboTax Online
- Tools
- Tax Tools
- Share My File with Agent
- then note the token number and respond to me with the number
TurboTax Desktop
- Online
- Send Tax File to Agent
- Send
- Then respond with the token number to this message
The diagnostic copy does not include any of your personal info, it just includes numbers and forms so we can help solve the issue.
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