@ctwillia wrote:
no updates available. looked at the form on YouTube, every box that needs to be checked seems to be checked. how do i talk to a human?
Have gone through the Home Energy Credit section of the program after the 02/08 update?
If you are using the TurboTax online edition or are using the TurboTax desktop editions and you have updated your software to the latest release for the Form 5695, which was on 02/08, and you are not getting a credit for the windows that were installed, then you need to look at your Form 1040 on Line 18.
If Line 18 is zero then you have no tax liability and the credit cannot be used. The credit is not carried over to the next tax year.
For the desktop editions click on Forms. When in Forms mode click on your Form 1040 to view Line 18
For the online editions -
Click on Tax Tools on the left side of the online program screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.
