First of all if you have been using the installed Desktop program that is not the Online version. Downloading the program is not the same as using Online. Online is using the browser version and logging into an online account each time. And if you have a Personal tab at the top that is the Desktop program. Online is called My Info in a black bar down the left side.
If it has been happening for years and on different computers and returns you must be answering something wrong every time. In my Desktop program the 4 questions say...
Was Legally Blind
Change the Language
Passed away
None of the Above
The one about being claimed as a dependent is on the screen before by itself.
If a forum monitor can response they will want to see a diagnostic copy of your return. You need to post a token number here in this thread.
For Online......Go to Tax Tools/ Tools / share my file with Agent. This creates an anonymous copy of your file which is stripped of your Personal Info and uploads it to a diagnostic database for tech support and gives you a token number to identify the file. Post the token number here for the Moderator.
For Desktop program....Go up to Online > Send Tax File to Agent.
