Vanessa A
Expert Alumni

Deductions & credits

You must enter your W-2's before entering the credit.  Be sure in the W-2 section that you assigned your W-2 to you and your spouses to them.  This is a common reason people get that error.

 

Go back and click on the W-2 and be sure one is listed for Taxpayer and the other is listed as Spouse.  

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