"I paid for extra money for help if there are issues. "
It sounds like you misunderstood what you paid for. TurboTax does not get any information from the IRS or the state after you file your tax return. TurboTax cannot and does not intercede with the IRS or the state after you file your tax return. TT cannot speed up or help you get your refund from the IRS or the state. Once you file your tax return, it is a matter between you and the IRS or state. TurboTax only has the information that you yourself entered into a software program; TT does not and cannot cross check that information, so TT cannot provide any sort of "proof" as to the accuracy of the information you entered.
TurboTax does not receive copies of any sort of letters or messages you receive from the IRS or state, so no one at TurboTax knows what your state wants from you, nor can TT provide it to the state.
Provide some details here. Is your return under review by the state? Or is the state requiring you to verify your identity? Did the state send you a letter that you do not understand?
I RECEIVED A LETTER FROM THE IRS/STATE
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs
I AM BEING AUDITED
If you purchased Audit Defense:
https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited
AUDIT SUPPORT
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
