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Deductions & credits
A “W” in box 12 of your W-2 form does represent employer contributions to a Health Savings Account (as the IRS tells us here). Your employer may have put your insurance premiums on that line, but they’re telling the government something different.
Unfortunately, if you fix it on your end (changing the “W” to “DD,” which is the code for the premiums), the IRS’s copy still has the “W,” and they’ll likely contact you about that overfunding of the non-existent HSA. And since your employer seems to be confused, it’s best they double-check the number (and everything else on the W-2) anyway...
So I recommend another discussion with them (even though the last one wasn’t too productive). You could print out pages 20 and 21 of the W-2 instructions (here), and show them. Hopefully they’re interested in helping you get your return right (so you won’t be distracted by tax problems while on the job!). But you can read the official instructions about what to do if an employer won’t fix a W-2 here, if necessary.
@c2z4s9, be sure to touch base here in the Community if this little project lingers and you have more questions...
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