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I am not getting the same error. Would you please:
- Sign into your TurboTax account in a browser
- If you are using the TurboTax Mobile app, they must sign in to TurboTax.com from a browser (on their phone or other device) instead
- Open or continue their return
- Select Tax Tools, and then Tools
- In the Tools Center pop-up, select Share my file with Agent
- You will be notified that all personally identifiable information (PII) is being removed
- Please copy the seven-digit token number that appears
- Add the token number in your post.
- Select X to close the Tools Center pop-up.
Thank you.
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