It's possible you don't have any tax to offset, and that's why it doesn't change the refund. The child and dependent care tax credit is nonrefundable, which means the credit cannot reduce your tax any further if it is already zero.
You can check to be sure that is what is happening by viewing your Tax Summary. Here is how to do that:
- Log in to your tax return
- Click on Tax Tools on the left side of the screen (you may need to click on Continue in the center first).
- Click on Tools.
- In the box that pops up in the center, click on View Tax Summary.
If you see a 0 for Total Tax, then that is the reason you don't qualify for this particular credit.
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