The Child and Dependent credit is a non refundable credit so if you are seeing that she qualifies, but then you see no change in the refund, she probably does not have a tax liability for the credit to be deducted from. If you do not have a tax liability, you will not see a benefit from the credit. This means, if you were already getting a full refund of everything you paid in, you would not be eligible for the credit.
You can see your tax liability on line 16. You may also have other non refundable credits that already reduced your tax liability.
TO see your 1040 select the following: Tools>>Tax Tools>>View Tax Summary>>Preview My 1040
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