Since interacting in the community i got many answers
i called IRS and they came on line and transfered me to acct management
they promised to respond in 4 weeks as to plan of action
the form 3911 for trace is used if you are sure of a refund but you may not get response otherwise
best is to call and they do come on line in 30 minutes
best time to call is 3 pm onwards PST or local
having credit in account does not mean return is processed and refund confirmed..
remember that
